How To Be a Decent Human Being: Retail Edition

This post is for anyone who has worked in retail or knows someone that does. Most of the time we have lovely customers and enjoy being in such a people focused industry, however there are days that aren’t so idyllic. So without further ado welcome to this list of daily thoughts from a retail worker.  

How To Be a Decent Human Being: Retail Edition

1. If I’m wearing a name badge and/or lanyard or if I’m tiding clothes/stood behind a till then please assume I work here 

2. If I smile or say hello please don’t stare at me blankly – a smile back will suffice 

3. If you return an item that’s now gone up or down in price, you get back what you paid for it – no more, no less. It’s really that simple (assuming you’re actually within the returns policy of course). 

4. Before you complain about the card machines not working please make sure you have your card in the right way round. Many thanks. 

5. Speaking of complaining, the carrier bag charge has been in place since October and it’s still not my fault that you have to pay. Either you want a bag or you don’t, less of the snappy sarcastic comments would be appreciated – what else can 5p get you?

6. If something falls off the hanger while you’re browsing it, please try your best to put it back as it was instead of draping it over a fixture or leaving it on the floor – that’s how things get damaged. If you don’t want to buy it someone else will. 

7. Similarly, when trying things on in the fitting room please put things back on the coat hanger they came from. Handing me a pile of clothes that are inside out and leaving the hangers in the cubicle is the most unhelpful thing – it’s my job to assist you not clean up after you. 

8. Some of the dresses I sell are upwards of £300 and I can’t bare to see one more left inside out and wound round a hanger. They’re easily damaged, please be careful. If you want to try something on for fun because it’s beautiful that’s fine but if you can’t afford it please treat it that way. 

9. Please don’t leave your rubbish lying around unless you’d be happy to try on clothes surrounded by other people’s Starbucks cups and old receipts. 

10. If you come shopping on a busy Saturday afternoon you’re going to have to wait for a fitting room. It’s annoying for everyone, staff included so try not to be awful about it.

11. Hello, please and thank you don’t go amiss while you’re waiting for me to scan/wrap/bag your purchases and answering your phone (unless you apologise) is a huge no, plain and simple. 

12. If we’re short staffed we know about it just as much as you do. 

So there we have it, my very brief list of things we wish we could say. If you have any others to add please leave a comment! 


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